KEISER COVID-19 UPDATE

Updated: 20 August, 2020

It has been an extraordinary few months as our world faces historic challenges. At Keiser, we exist to help others and remain committed to serving our customers and supporting our community during this uncertain time.

As a manufacturer of equipment for medical facilities, military facilities and residential customers, Keiser remains open and shipments of equipment will be fulfilled as quickly as possible. We are experiencing some production limitations due to COVID-19, the details of which are below.

Additionally, Keiser is following the guidance of the CDC and State of California health officials to take the steps necessary to protect our staff and customers.

Please check back here for updates as the situation evolves.

FREQUENTLY ASKED QUESTIONS

Q: How soon can I get cardio equipment?
A: We are currently back to typical lead times for orders placed on Keiser.com. Orders are shipped within 5 business days of purchase, which means you will receive your product in 1-2 weeks. Please note this applies only to purchases made on Keiser.com shipping to the Unites States and Canada.

Q: Can I purchase the M5i Strider!
A: Yes! Though the M5i is out of stock on Keiser.com you can still purchase through one of our sales reps. Just send an email with your billing/shipping address and phone number to parisg@keiser.com, or shop@keiser.com.

Q: Do you know if there are delays with Fedex?
A: You'll want to contact your local Fedex terminal for up to date information, though at the moment Fedex Ground shipments are operating with minimal delays.

Q: I have already placed an order, can I get an update?
A: Your order confirmation email will have your projected ship date, you will receive tracking by that date or sooner. If your projected ship date has passed, please send an email to orders@keiser.com and we will look into the delay at once.

Q: Am I able to speak directly to a Sales Rep?
A: All of our Sales Reps are available to assist our commercial customers or for any items you can’t buy in our online store. To find your rep please click here.

Q: Is there a place I can try your cardio equipment?
A: Due to the mass shutdown of most exercise facilities this is more complicated than usual. There may not be a local option, though we do have a 30-day return policy in the event your purchase doesn't work out.

Q: What is your return policy?
A: You can return your product for any reason in the first 30 days. Once received, you will receive a refund less the cost of replacing damaged parts, if any, and return freight.

We will see if we can get a service technician or sales rep to pick up the cycle fully assembled. If this isn't an option, you can disassemble the cycle and repackage it for Fedex pickup. If your product cannot be picked up locally or disassembled and re-packaged for pickup, it will have to be picked up fully assembled.

Local pick up return freight: $185
Fedex pick up return freight: $185
Assembled return freight: Rates available upon request, varies city to city

Please note this applies only to purchases made on Keiser.com shipping to the Unites States and Canada.

Q: Are you running any promotions right now?
A: Yes! Currently, our M3i is shipping for free along with the media tray, stretch pads, and Polar heart rate monitor when you purchase online. You will also receive a $50 discount on the Assembly and Maintenance Kit and a $29 discount on the M Series Converter if ordered with your M3i online. Please note this applies only to purchases made on Keiser.com. Free shipping applies to orders shipped to the continental US only.

Q: Do you have any refurbished bikes available?
A: We inspect and qualify our returned equipment on a revolving basis, please feel free to give us a call to inquire!

Q: Do I need the Assembly and Maintenance kit?
A: While the kit is helpful in the assembly of your bike, you can source the tools elsewhere if desired. The kit has no proprietary tools.

Q: I have other questions, where can I find more information?
A: Please find Phone, Chat, and Contact support resources here.

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Live Equipment Demo

I’d like a live equipment demo at my location

Request a visit from a Keiser Demo Van and your Keiser Sales Rep can have you and your team try out as many as seven Keiser machines, including Strength, Functional and Cardio. Currently available only in the US for Commercial Inquiries.

Strength Training

AIR Series Strength Machines

Introduce precision to your strength training. Featuring Keiser Air Pneumatic Resistance Technology, our strength machines deliver smooth, optimal resistance throughout the range of motion at any speed, enabling everyone from new gym members to pro athletes to train with greater safety, effectiveness and efficiency.

Strength Training

Keiser Racks

Featuring air pneumatic resistance strength columns that can be attached to a bar, Keiser Racks deliver a smooth resistance that can be used alone or in conjunction with free weights, allowing for a wide array of strength exercises.

Strength Training

Stretch Corner

With a footprint of only 24 square feet (2.2 meters), the Keiser Stretch Corner is capable of accommodating a wide array of stretches while occupying minimal floor space, allowing you to regain square footage inside your facility.

Cardio Training

M Series Cardio

Featuring magnetic-resistance technology, our groundbreaking M Series Indoor Bikes, M5i Strider Ellipticals and M3i Total Body Trainers feature Bluetooth® technology and continue to lead innovation among the cardio equipment industry.

Functional

Functional Trainers

Train at the speed of the game or life with Keiser Functional Training equipment. Featuring Keiser Air Pneumatic Resistance Technology, our versatile functional training machines aren’t slowed by gravity and are built for movements at any speed with any resistance at any speed.

IS YOUR ORGANIZATION LOCATED IN:

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TO CONNECT WITH THE CORRECT REPRESENTATIVE, PLEASE TELL US WHERE YOUR ORGANIZATION IS LOCATED

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